Place an order
Choose a packet and tell us the names to write on it. At the shop in Hong Kong, our sister packs and writes each packet by hand; then they are taken to a burner in Hong Kong and burned together. To see the whole process first: how the service works.
Go to the form Submitting does not charge you. Payment, photographs and change/refund terms are below.
Before you order
- HK$638 (about US$82), all four the samePer packet, settled in Hong Kong dollars.
- We cannot read the prices right nowSend the form and we will email you the price — more on that below the form.
- Sending the form charges you nothingWe email you how to pay; the writing starts once your payment is confirmed.
- Trial period: we do it first, you pay afterPlaces in the trial are limited. While it lasts, we write the name, burn the packet and put both photographs on your tracking page — only then do we email you how to pay.
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Once the places are filled it goes back to payment first, and this line will change to say so.
- Changes: only before the writing startsTo change the name or the date on a trial order, email us as soon as you can and we will tell you whether it can still be changed; once the writing has started it cannot be.
- No refunds — but the order keepsIt can be burned on a later date you choose, within 12 months of the order; after that the details are deleted.
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Change your mind after paying and the money does not come back. A different day, a different festival, even a different name on the packet — nothing more to pay. After 12 months the details are deleted and it can no longer be done.
- Our mistake, redone freeWrong name or wrong day — tell us within seven days of the photographs going up (terms, section 9).
- Usually burned within three daysOn ordinary days, once your payment is confirmed, festivals excepted; the shop generally goes to the furnace once a day, 3pm–6pm Hong Kong time (UTC+8).
- Two photographs within three working daysYour written packet, and the whole batch together before burning.
We have it
Please save the tracking link below right now. The tracking page needs no login, which means this link is the key to your order. Don't post it anywhere public.
…Note the order number down as well. It gets written on your packet and appears in the close-up photograph.
This is a trial order, so there is nothing to pay now. We write the name on your packet, burn it and put both photographs on your tracking page — only then do we email you how to pay.
Next, we email you how to pay. Once your payment is confirmed, we start writing the name on your packet.
The form
How it runs from here
- Writing — our sister writes the name and your order number on the packet by hand, and photographs it.
- Fixing the day — if you asked for a particular date or festival, we reply by hand to say whether we can make it.
- Burning — in that day's batch along with other orders, generally one batch a day; the batch photograph is taken first.
- Proof — both photographs reach you within three working days of the burning.
The home page sets out the same chain in full: what we photograph, and what we do not.
Right now this is an enquiry, not a payment
- We cannot read the prices at this moment — most likely a network problem — so this page is not showing any figures. We would rather show you nothing than a number we made up.
- Send the form and we will email you the price and the dates we can actually manage.
- Nothing is written or burned until you reply and confirm. Pressing “Send enquiry” does not charge you anything.
- One thing to know before you ever pay: we do not give refunds. If you change your mind after paying, the money stays with the order and the burning is simply held over to a date you choose, within 12 months of the order — but it does not come back to you.
- If we get the name or the date wrong, that is different: tell us within 7 days of the photographs going up and we redo it free of charge. Both are set out in section 9 of the terms.
What happens after you order
- HK$638 (about US$82) per packet — the same for all four, settled in Hong Kong dollars. That is the whole price: no minimum order, no handling fee, no tax added here, and no paid rush option.
- There is no checkout on this page. Once your order reaches us we email you how to pay (PayPal from overseas; FPS or PayMe in Hong Kong) and the burning arrangements; if you asked for a particular date, we reply by hand to say whether we can make it.
- The writing starts once your payment is confirmed.
- There is no checkout on this page. Once your order reaches us we first email you the burning arrangements; if you asked for a particular date, we reply by hand to say whether we can make it.
- During the trial, payment comes last. Places in the trial are limited. Our sister hand-writes the name on the packet (a paper envelope holding the offerings), it goes to the burner with that day's batch, and we put two photographs on your tracking page. Then we email you how to pay. The reason is plain: we have not yet completed a paid order, and asking you to pay first for a process nobody has seen run felt the wrong way round. Once the places are filled, it is payment first again.
- Trial orders: to change the name or the date before the writing starts, email us as soon as you can and we will tell you whether it can still be changed; once the writing has started it cannot be.
- Before you pay, know this: we do not give refunds. Change your mind after paying and the money does not come back — but the order keeps. It waits, and gets burned on whatever date you pick later: a different day, a different festival, even a different name on the packet. Nothing more to pay — but it has to be burned within 12 months of the order; after that the details are deleted and it can no longer be done.
- If the mistake is ours — wrong name, wrong day — the rule is the opposite: we do it again at no charge, if you tell us within seven days of your photographs going up. Both are written out in section 9 of the terms.
When it gets burned
- On ordinary days, once your payment is confirmed, a packet is usually burned within three days — festivals excepted.
- Around Qingming, the seventh lunar month and Chung Yeung it takes longer than three days, because the shop is busy. If you want the festival day itself, order a little earlier.
- Lunar New Year: the shop stops handling joss paper from the 23rd of the twelfth moon until the 2nd day of the new year — burning resumes on the 3rd. Orders are still taken; yours is burned when the shop reopens, with the photographs as usual.
Next: 30 January to 7 February 2027; burning resumes 8 February. - The shop generally takes everything to the furnace once a day, between 3pm and 6pm. Yours burns in the same batch as everyone else who ordered that day — we are not going to pretend each packet is burned on its own.
- The fastest we have managed is an order in the morning, burned that afternoon. That is the fastest, not the standard. Please do not plan around it.
- Your two photographs go up on the tracking page within three working days of the burning. The shop opens Monday to Sunday and stays open on public holidays, so apart from the Lunar New Year pause above, a holiday at either end does not add days to that.
All times above are Hong Kong time (UTC+8). Hong Kong has no daylight saving, so the gap to your own clock only moves when yours does.
What you actually receive
⚠️ Said before you order rather than after: we have never delivered a proof set to a customer, because there has not been a first order. What follows describes a settled design, not a service that has been delivered yet. The photographs elsewhere on this site are of the shop, not of anybody's packet. Our terms of service say the same thing.
- Nothing physical arrives. You pay, and what you get is photographs — two of them, on your tracking page.
- A close-up of your packet, with the name and your order number written on it. This one is taken individually, for every order.
- A photograph of the whole batch together, taken at the shop or in front of the furnace before burning. The writing on every seal in it, order numbers included, is blurred before it reaches you — yours too — so you cannot pick out your own packet. What it shows is that that day’s batch was written and laid out together, ready to be burned.
- There is no video, and no picture of the flames. The burning site is not keen on people filming at the burner; it draws too much attention. So we photograph the packets only — no hands, no faces. We explain the whole chain here.
What we collect
- Exactly what is on the form above: what to call you, one email address, your region (optional), and the names that go on the packet.
- A few fields appear only for the packet you chose. The ancestor packet asks whether the clothes should be a man's or a woman's, and optionally the ancestral home. The 冤親債主 packet asks for your date of birth.
- We only ask for what this order needs: what goes on the bag, whether a man’s or a woman’s clothes go in, a way to reply to you, and somewhere to send the photographs. A packet that has no use for a field never asks for it and never stores it — the all-beings and pet packets ask for nothing extra at all.
- We do not ask for an ID number or a phone number.
The details are in our terms of service and privacy policy. Both were completed on 6 September 2026: turnaround, what happens if we get it wrong, the no-refund position, how long data is kept, and how batch photographs are handled are each spelled out.