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Choose a packet and tell us what you want written on it. Our sister writes and burns it by hand at the shop in Hong Kong.

Four things worth knowing first

HK$638 (about US$82) per packet, the same for all four, settled in Hong Kong dollars.
We cannot read the prices at this moment, so this page is showing no figures. Send the form and we will email you the price — more on that below the form.
Usually burned within three days of a weekday order, festivals excepted. The shop generally goes to the furnace once a day, 3pm–6pm Hong Kong time (UTC+8); yours goes in that day's batch.
Two photographs within three working days of the burning: your written packet, and the whole batch in front of the furnace.
Sending the form charges you nothing. We email you how to pay; the writing starts once your payment is confirmed. We do not give refunds — but the order keeps, for a later date you choose.

The form

Choose one For your ancestors (祖先) Addressed by name to your own dead — a parent, a grandparent, someone specific. We need a name to write on it. For anyone you may have wronged or owed (冤親債主) Addressed to no one in particular: anyone you may have wronged or owed, in this life or an earlier one. Closer to a quiet apology than to debt collection. No dead person is named, so we ask nothing about one — but the bag is addressed with your own name and your date of birth, which is why this is the only one of the four that asks for a birth date. For all beings (十方眾生) Addressed to the wandering dead who have no family to make offerings for them. Closer to charity than to remembrance. Most people do this one in the seventh lunar month. For a pet (寵物) Addressed by name to an animal who lived with you. This one is newer than the other three and has no classical basis we could find — we would rather say so here than after you have paid.

How many packets One to twenty. If you are doing this on behalf of several relatives at once, add them here.

Name of the person it is for This is what gets written on the packet. Chinese is the most common and the safest choice — but a romanised spelling or an English name works too. What matters is that the person you are writing to would know it was meant for them.
⚠️ We burn in batches, so the full name you type here may appear in the batch photograph other customers receive. If you would rather it did not, write a form of address instead — "my late father", or a collective family form. You still get both photographs; they simply carry no full name. Section 7 of our privacy policy explains this in full.

Relation (optional) How they relate to you — grandmother, father, and so on. Leave it blank if you are unsure; we can still do it.

Anniversary of the death (optional) This field only takes Gregorian dates. If your family keeps the anniversary by the lunar calendar, tell us the lunar date by WhatsApp or email after ordering and we will work it out by hand.
⚠️ We cannot send yearly reminders yet, so please do not rely on this field to remind you.

Remind me before the anniversary Leave this unticked and we will not use your email for reminders at all — not even if you filled the date in above. Tick it and you can still unsubscribe whenever you like: one reply to any email from us and it stops.

What to call you We need something to put at the top of our reply, and this is also the name written on the packet as the sender — on all four kinds. Chinese is best, English is fine: surname, given name, English name, whatever you actually go by.
On dates of birth: only the 冤親債主 packet asks for one, because that is the only packet with a date written on it. The other three never ask and never store one.

Email Used only to reply to you and to send the photographs. Never sold, never added to a mailing list.

Where you are (optional) Only so we do not write back at three in the morning your time. That is the whole reason we ask.

Sending this form means you have read our privacy policy and terms of service — what we collect, what we use it for, and how to ask us to change or delete it.

This form needs JavaScript to send. If you would rather not enable it, message us on Instagram @shenposon instead.

How it runs from here

Writing — our sister writes the name and your order number on the packet by hand, and photographs it.
Fixing the day — we set the burning day around the date or festival you asked for, and tell you which day that is.
Burning — in that day's batch along with other orders, generally one batch a day; the batch photograph is taken first.
Proof — both photographs reach you within three working days of the burning.

The home page sets out the same chain in full: what we photograph, and what we do not.

Right now this is an enquiry, not a payment

We cannot read the prices at this moment — most likely a network problem — so this page is not showing any figures. We would rather show you nothing than a number we made up.
Send the form and we will email you the price and the dates we can actually manage.
Nothing is written or burned until you reply and confirm. Pressing “Send enquiry” does not charge you anything.
One thing to know before you ever pay: we do not give refunds. If you change your mind after paying, the money stays with the order and the burning is simply held over to a date you choose — but it does not come back to you.
If we get the name or the date wrong, that is different: we redo it free of charge. Both are set out in section 9 of the terms.

When it gets burned

Ordered on an ordinary weekday, a packet is usually burned within three days — festivals excepted.
Around Qingming, the seventh lunar month and Chung Yeung it takes longer than three days, because the shop is busy. Order early for those.
The shop generally takes everything to the furnace once a day, between 3pm and 6pm. Yours burns in the same batch as everyone else who ordered that day — we are not going to pretend each packet is burned on its own.
The fastest we have managed is an order in the morning, burned that afternoon. That is the fastest, not the standard. Please do not plan around it.
Your two photographs go up on the tracking page within three working days of the burning. The shop opens Monday to Sunday and stays open on public holidays, so a holiday at either end does not add days to that.

All times above are Hong Kong time (UTC+8). Hong Kong has no daylight saving, so the gap to your own clock only moves when yours does.

What you actually receive

⚠️ Said before you order rather than after: we do not have a single real proof photograph yet, and image storage is not switched on. What follows describes a settled design, not a service already running. Our terms of service say the same thing.

Nothing physical arrives. You pay, and what you get is photographs — two of them, on your tracking page.
A close-up of your packet, with the name and your order number written on it. This one is taken individually, for every order.
A photograph of the whole batch together, taken at the shop or in front of the furnace before burning, with yours among them. This is what joins the chain together: without it, a photo of a written packet and a photo of a furnace have nothing to do with each other.
There is no video, and no picture of the flames. Where the burning is done, a camera making a scene of it is not welcome, so we photograph the packets only — no hands, no faces. We explain the whole chain here.

What we collect

Exactly what is on the form above: what to call you, one email address, your region (optional), and the words that go on the packet.
A few fields appear only for the packet you chose. The ancestor packet asks whether the clothes should be a man's or a woman's, and optionally the ancestral home. The 冤親債主 packet asks for your date of birth.
Every field exists because something has to be written on the bag. A packet with nowhere to put it never asks for it and never stores it — the all-beings and pet packets ask for nothing extra at all.
We do not ask for an ID number or a phone number.

The details are in our terms of service and privacy policy. Both were completed on 6 September 2026: turnaround, what happens if we get it wrong, the no-refund position, how long data is kept, and how batch photographs are handled are each spelled out.